Archive for February, 2013
Good news about private enterprise. Despite fervent attempts to have it destroyed it will survive. Not only that but it will win in the long run. Some may not see it now due to, what it may seem to be, incompetence and lack of efficiency at the public sector level. Some, whose views are still blurred, continue to be convinced the private enterprise brought the economy down to its knees. Nevertheless, private enterprise will triumph. It always did even under repressive systems whether known as the black market or the underground market.
I often shop at Walmart. I have always been satisfied with my local Walmart’s customer service. It’s not just the prices or convenience that draw me back there often but their recent addition of chic clothing lines, variety of cosmetics, and (so far) qualified electronics advise. I even bought a pair of cross-trainers for $19.99 which I found myself wearing just about everywhere not just at the gym. Yes, they are made in China, but what isn’t made in China nowadays? We ought to give big thanks to the national government and its policies of destroying manufacturing in our country but that’s another story.
Walmart has certainly come a long way. Once in a while I even use their money services such as a couple of weeks ago when I purchased a money order. As you may be aware many public entities don’t accept personal checks for payment of services so this was my case when dealing with a government office. My situation was simple. I made the money order payable to the wrong government office and it was sent back to me along with a rejection of the service I was in need of. Never mind I got the instructions directly from their website.
So I needed my problem solved. I needed to cancel the money order with the wrong name, get a credit for the dollar amount, and have a new money order issued. Never had to deal with anything like this before so I thought it would be a tough one to solve. I went back to Walmart for help. Sure, I had to wait in line about 15 minutes and I know that for someone who is in a hurry that may not be that convenient. However 15 minutes was worth the wait to accomplish my mission.
When I wait I usually have the habit to observe, whether it’s people or events. Donuts, soda pop, and processed foods in a shopping basket are not the emblem of healthy aging, for example. I see it as a direct ticket to the hospital. Store cleanliness invites me back to the store. Watching elderly couples gives me hope that wisdom has meaningful purpose in our world. I then proceeded to watch the employee who was going to help me. Blond, blue eyed, and young; about 27 years of age in my estimation. He helped four people who were ahead of me in line. He helped his manager who needed his help. He multi tasked. He kept his calm no matter how overwhelming his responsibilities were becoming. By the time my turn came I expected to see a sign of a break down. His face was like I was his first customer for the day, no sign of distress. I explained my concern with the money order. I did not have a receipt with me. If I did I would have made his life easier because he would have been able to track down the transaction faster. My mistake. But he did find a way to help me. It took longer time and most importantly knowledge how to do it. He went the extra mile, no commission, no bonus as incentive, he just did the right thing. He had all this and more yet how many people take the time today to recognize such values from a Walmart employee?
In my case the Walmart employee was better qualified to solve problems than the government office which had wrong information on their website. The government office employs people, just as Walmart does. What is then the difference between the two of them? Hiring qualification guidelines. To a private enterprise, an employer’s requirement is that an employee knows how to solve problems. For a private enterprise, the customer is always right.
Not so with a government entity. Their guidelines come from a higher level. Their positions are secure as long as there are tax payer money to “fund” them. Their positions are not based on productivity or efficiency. Bureaucrats punch in and punch out. Just as in the former centralized systems like the communist countries of the Eastern Block or China, we have seen that such a system is not sustainable and thus its lifespan is limited.
There is a battle between the public system and the private enterprise. The good news is that it is the people of private enterprise who will assure the victory. Whether it’s Walmart or any other business whose people are competent to solve your problem be sure to let him know you appreciate it. I did and he blushed with humility.